Be bold but humble: Articulating Dimagi’s culture and values with Lucina Tse, Gillian Javetski, Avni Singhal and Simon Kelly (Part 1)

Episode 16  |  17 minutes

“At Dimagi we’re not afraid of making mistakes. We’re not afraid of failing. We actually like to fail and learn through each other.” - Avni Singhal

“We try to partner to a much larger extent than I think would be reasonable for a software company under normal market conditions. But we’re not under normal market conditions, and what we’re trying to do and accomplish…requires a huge amount of boldness…At the same time, we don’t know if we’re right, and we have failed a lot over the last 20 years, ad we expect to fail a whole lot going forward as well. And that’s where that humility is so critical.” - Jonathan Jackson

Co-hosts, Jonathan Jackson and Amie Vaccaro are joined by four Dimagi team members - Lucina Tse, Chief Operating Officer, Gillian Javetski, Chief of Staff, Avni Singhal, Senior Customer Success Manager, and Simon Kelly, Director of Server Engineering - to discuss the first in Dimagi’s newly articulated values: Be Bold but Humble. At Dimagi, we care deeply not only about what we do and the impact we have, but also about HOW we do it. Articulating our values has become incredibly important as we are growing quickly all over the world. Hear candid reflections on what it looks like to be bold but humble at Dimagi and why it matters.

Full description of the newly articulated value: 

Be Bold But Humble

Achieving High-Impact Growth requires that we act boldly, knowing time and resources are limited and the need is great. We take bold risks even though we may be wrong. We act boldly but don’t allow our ego to cloud our judgment. We take our work seriously, never ourselves.

  • We own our outcomes. We take ownership of our commitments to each other and our stakeholders. We hold ourselves accountable for both good and bad results.
  • We are not paralyzed by perfection. We prioritize creating over theorizing and shape ideas through collaborative iteration. Everything starts with an early draft, not a final pass. When in doubt, write it out!
  • We make space to make choices. We can only be creative if we have the space to make decisions. We empower each other with autonomy to choose the way to achieve the best outcomes. We create space to try things that may fail, so long as we are clear on what we hope to learn.
  • We don’t walk by problems. We leave things better than we found them. We look for ways to improve systems, and when we find them, we roll up our own sleeves or inform and support the rightful owner in making it better. If needed, we create structures where there are none.

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